PURPOSE
To drive people and performance outcomes across collections, while delivering the expected return on investment. 

REQUIREMENTS:

• Degree in Commerce, Economics or Law 
• Postgraduate qualification in a relevant discipline (advantageous) 
• 8+ years at senior management level in the collections and legal recovery industry 
• Proven track record of delivering collection and recovery performance across acquired portfolios 
• Ability to advise the COO and C-suite and lead multiple layers of leadership 
• Expert knowledge of the NCA, Debt Collectors Act, Consumer Protection Act, Prescription Act and the court acts 
• Command of campaign, dialler and workforce management frameworks 
• Fluency in IPM, AC, revenue, ERC and GP, and in the financial statement impact ofamortisation